Know What the Treatment Covers
Once we inspect the affected material, ask which layers are involved and how the proposed work will address them. The answer may differ for a fresh accident, an old mark or a smell that remained after earlier cleaning. Ask about dye change and backing condition as separate issues. We can then explain a quote, care after treatment and any part outside the cleaning scope.
Ask how the proposed work will be priced for each surface and if the quote includes a separate charge for treatment beyond a normal carpet clean. If a rug, cushion or hard floor is also affected, name it before the visit so it can be assessed and priced as its own item. An unseen source or permanent dye change can limit the result.
Gervais Pet Odor Questions
These answers help you prepare for a quote. The affected materials and source still need to be checked at your property.
Urine may remain below the carpet face or in another material. A new accident is also possible. Tell us when the smell returned and what was done before; inspection is needed to find the source.
It can alter carpet dye. Some discoloration may remain after cleaning. Show the mark and share its age and treatment history so we can discuss its likely limits.
Name the room, floor covering and place where it is strongest. Say if it changes with room conditions. A photo of the wider area can help plan the visit, though inspection is still needed.
Tell us what you used first. For a recent accident, gently blot the liquid. More product can add moisture or residue and make the source harder to assess.
Describe both surfaces. A rug can have dyes and backing that differ from fitted carpet, and the floor beneath needs its own look. We can discuss each item after inspecting it.
Ask for a quote that names each affected room, surface and proposed treatment. Work aimed at a source below the carpet face may differ from a normal room clean. Confirm the current price and scope before booking.
Tell us that accidents are ongoing and keep the pet away from the area during the visit. Cleaning can address material we can reach, but a new accident can bring the odor back. Ask what care is needed after treatment.
